Now, the concept of village or rural areas is not an area next to the jungle anymore. Although the word village is in the concept but at a global level it is ‘Global Village’.
With the fast passed advancement in technology, which is spreading everywhere, reaching everyone. This gives a feeling the advancement in technology is doing what it is supposed to do but not to the extent imagined.
Although customer satisfaction is the desired outcome, but this is not sufficient enough anymore, something is missing. That is customer convenience, the customer will eventually be satisfied with the product or service practiced and perfected over years.
The summary of customer experiences received in the form of feedback or grievances to various businesses across industries, which in turn became a module or feature to be developed sums up the experience of the Mobile Application Developer(s).
- 1. Recharging my smart phone
In one of the feedback received, the service provider mentioned the calls received from customers asking them for online payment options using smart phones. Keeping in mind those people who spend the long hours commuting to or from office, this was an imposing constrain.
This led to the scope of Mobile Application Development
, which resulted in an app that facilitates the customer to pay online and also browse all the offers and various plans by the service provider.
- 2. Paying bills
In one of the feedback received, the gas company reported the repeated calls by customers asking for an option to pay their bills on line. This also was true with other companies like the electricity bills, water bill and banks for EMIs. From the point of view of those people who spend the long hours commuting to or from office is an imposing constrain.
This led to the scope of Mobile Application Development, which resulted in a mobile app which would facilitated the payment of these domestic bills, and also receive updates on the scheduled maintenance work.
- 3. Booking a cab.
In one of the feedbacks received, the cab companies reported the nuance of repeated calls from customers enquiring about the time of arrival or pick up even after the cab was booked.
This led to the scope of Mobile Application Development, an app which would show the status of booking, estimated time of arrival or pick up, the route map to the destination booked and the fare for the use of this facility-the cab.
- 4. Using Employee Self Service (ESS)
In one of the feedback received, many companies complained of the grievances of the employees on the demand to be in office or its network to access the service. Keeping in mind those employees who travel on company business, this was indeed a constraining demand.
This led to the scope of Mobile Application Development, although this was a very convenient service, but lacked the mobile version of it. With the mobile version of the software, employees can now login from anywhere with their company authenticated credentials.
- 5. Transferring money
In one of the feedback received, the banks reported the grievance of their customers regarding the tedious process involved in transferring money. Keeping in mind the stringent rules of many companies that do not allow their employees visiting other sites using the company network, this is an imposing constrain for those who regularly transfer money to their siblings or parents accounts.
This led to the scope of Mobile Application Development, which resulted in a mobile app that facilitates the customers to login with bank authenticated credentials to transfer money or any other transaction of choice.
- 6. Using the trading app
In one of the feedback received, equity or stocks trading companies referred to the need of an app that would facilitate their patrons’ to be able to trade from anywhere, but not restricted to a place with a computer or laptop.
This led to the scope of Mobile Application Development, which resulted in a mobile app with all the necessary features to comfortable trade form anywhere.
- 7. Buying cloths online
In one of the feedback received, e-commerce companies for cloths reported the nuance of customers repeatedly calling to enquire the time of delivery of the order. This from the point of view of the customer is justified as the customer is anxious to know if the delivery will be on time.
This led to the scope of Mobile Application Development, which resulted in the development of a mobile app using which the customers could track the movement of their order and know the estimated time of arrival. This is particularly useful for first time users or to track international orders to keep anxiety at bay.
- 8. Return and refund on wrong online purchase
In one of the feedback received, the e-commerce companies reported the tedious process of return and refund if a wrong item was delivered or the customer was not happy with the item delivered.
This led to the scope of Mobile Application Development, which resulted in adding another feature to the already existing mobile app, which would allow the customer to report a wrong delivery and claim a replacement or refund.
- 9. Patient status update
In one rare feedback received, the hospital industry reported the nuance of time bound update of patient status, demanded by the doctors. From the point of view of the doctor this is a necessity to ensure proper treatment and care for the patients who require that extra care to enable speedy recovery.
This led to the scope of Mobile Application Development, which resulted in the development of a mobile app that would sync with the software at the hospital housing all the information of patient status and update the attending doctor at regular intervals. And even alert the doctor if the condition deteriorates or is going south.
- 9. Security system update
In one feedback received, the home security provider company reported the nuance of absent mindedness of the home owners who would leave one of the windows or doors they think insignificant for security and then the company has to follow up and check the alarm only to find out the negligence of the owners.
This led to the scope of Mobile Application Development, which resulted in a mobile app that would update the owner of incomplete security and showing the specific window or door still open. And also this app would alert the company and the owner if there was a breach in security with the details of the breach.